Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your omeze account, including how payments, account conduct, and state eligibility work.

Applies to all account holdersCovers PayPal, Venmo & Play+State eligibility requiredSubject to change with noticeGoverned by applicable US state law
omeze Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Account Security and Terms Compliance

Your account data is handled under the data practices described in our Privacy Policy, which works alongside these terms. We use SSL encryption on all account and payment pages. Account security steps — including identity verification before withdrawals clear to your PayPal, Venmo, or Play+ account — are part of these terms, not optional add-ons. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can lock the account and review the activity log.

Data Retention

We retain account records for the period required by applicable state law. You can request a summary of the data we hold by contacting support through the help center.

Cookie Use

Our site uses cookies to maintain your session and remember your payment preferences. Cookie settings can be adjusted in your browser; some features require session cookies to function.

Account Security

Two-step verification is available on your account settings page. We strongly recommend enabling it, especially if your account wallet is connected to PayPal or Venmo.

Requesting Changes

To update account details, correct personal information, or request account closure, submit a request via the help center. We process closure requests and return eligible balances to your verified payment method.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms isn't clear — a clause about payment eligibility, a question about your account status, or a request to close your account — our support team can walk you through it. Reach us through the channels below. Players in Philadelphia and Phoenix regularly use live chat to get clause-specific answers fast.

Live Chat Start a live chat session from your account dashboard. It's the fastest path for questions about payment terms, account holds, or eligibility disputes.
Account Help Center The help center covers common terms questions — how withdrawals are verified, what triggers an account review, and how to request account closure with balance return.
Email Support Send detailed terms inquiries to our support email. Include your account ID and the specific clause you're asking about so we can respond accurately.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — eligibility, payments, account closures, and what happens when terms change.

These terms apply to anyone who creates or uses an omeze account. You must meet state eligibility requirements and the minimum age set by your state's applicable law to hold an account.

Access depends on the law in the state you're physically located in at the time of play. If your new state doesn't permit online casino or sportsbook activity, your account will be restricted until you're in an eligible state.

Any eligible balance is returned to your verified payment method — PayPal, Venmo, or Play+ — after identity verification is confirmed. We process closure-related returns as outlined in the payment terms section.

We send a notice to the email address on your account before any material change takes effect. The effective date is stated in the notice. Continued account use after that date confirms your acceptance.

Contact support through live chat or the help center and reference the specific clause. We'll review your concern and respond with the applicable policy language and next steps for your account.

These terms cover your overall account. Specific wagering rules — including how same-game parlays and player props are settled — are detailed in the house rules section accessible from your account dashboard.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.